Many disabled vehicles are fitted with an array of special equipment to enable access to and from the vehicle. This includes ramps, winches, electric tailgate, and lifting devices. All these devices are fitted by a specialist disabled vehicle company. Many cases we have been contacted by owners of disabled vehicles when they have had problems with their access equipment.
These owners first port of call has usually been to the original vehicle supplier or the company who modified their vehicle originally. The vehicle supplier if still around, is not interested in carrying out repairs. The usual reply is “that model is now out of date there are no parts available, but I can supply you a new vehicle” Or “ if you bring it to our workshop 100’s of miles away and leave it with us for a couple of weeks. We may be able to have a look at it.
There seems to be an attitude by companies dealing with Disabled vehicles and mobility scooters. They know you’re stuck without the vehicle, so if they offer you a poor or difficult repair, They hope you will take the easy option of purchasing a new vehicle from them.
Whilst using her mobility scooter when out shopping, she left it outside a shop, taking the keys with her. Vandals stole her scooter by forcing a screwdriver into the ignition lock. The scooter was recovered by the police a few hours later. The only damage done was the ignition switch and some broken Fibreglass around the ignition switch. She returned the vehicle to the suppliers. A week later she was informed the vehicle was un repairable as that fibreglass unit was no longer manufactured. She was also informed they could supply her a new scooter for £2500 . We were asked to see if we could sort it. A new ignition switch was obtained for £23 and an hour’s work with a fibreglass repair kit the scooter was up and running. Price to the customer £150.